When it comes to Steve Ritchie, here’s what you should know. Mr. Ritchie began his career with Papa John’s pizza company in 1996, as an hourly customer service representative. He has now been with the company for over 23 years and during this time, he has learned firsthand about each role that the company has and must maintain to be successful.
Steve Ritchie has been the President and Chief Executive Officer (CEO) of the pizza company since 2015 when he took over the reins. His time working as an hourly employee has helped him understand the path that needs to take to achieve employee and customer satisfaction. His career with Papa John’s as the customer service representative Mr. Ritchie ventured on and become a franchise owner in 2006. As an owner of a franchise, his leadership operating his franchise, he developed the skills to enable him to take on additional roles for the Papa John’s company.
Papa John’s is the world’s 3rd largest pizza delivery company and Mr. Ritchie strives for the company to continue to be a leader in the global development of the company, increase the brand marketing and keep in line with the digital revolution. Mr. Ritchie is in charge of 120,000 corporate and franchise members and operates 5000 stores.
Mr. Ritchie maintains the philosophy that the “best ingredient is the team members”, and that his employees may advance their careers within the company through their hard work and dedication and be recognized for their efforts. He has been working towards improving the culture of Papa John’s by requiring the employees to complete training in “bias and diversity’, since taking on the leadership role with the company. He works to ensure that along with maintaining employee trust, every aspect that the company provides is top-notch. This includes the best ingredients for the product that will result in happy employees and satisfied customers.
During his career with Papa John’s, Mr. Ritchie has worked very hard at becoming the best leader he could be. His strong leadership skills have been recognized and he strives to make sure that his employees are recognized for their work and dedication at making the company a pizza leader in the world. He works to ensure that employees have a “safe place to talk openly”, and that each employee feels that they are important to the company. Steve Ritchie has been a true asset to Papa John’s.